OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 65 comments received in the last 90 days.
07 April 2024
Quick and easy
04 April 2024
Communication and delivery was in time.
03 April 2024
Friendly and attentive and knowledgeable staff
01 April 2024
Great dealership
31 March 2024
All went well
27 March 2024
Friendly warm welcome and comprehensive vehicle knowledge given
12 March 2024
The team exceeded expectations to help me sort paperwork for the new car. Friendly and efficient service across the board.
08 March 2024
Wayne was very helpful as we went through the remaining paperwork
07 March 2024
First class service from everyone involved
24 April 2024
Courtesy car provided. Explanation of service, provided reduced cost due to age of car
22 April 2024
We were very happy with Marshall Bournemouth, we didn't proceed with Salisbury. We had better service with Bournemouth, Graham kept us updated with everything and was very easy to deal with.
20 April 2024
My wife waited over an hour simply to hand her keys in. She was then charged £150 to replace a faulty tyre valve. I realise it is a dedicated valve but this pricing for a basic component and task is tantamount to extortion
15 April 2024
Service carried out as required. It just took a long time.
10 April 2024
The service was fast, and the rental price was covered by bmw. Very good customer service.
06 April 2024
My car has a damaged Wing Mirror and BMW looked at it during service and said they would let me know the price to repair but have heard nothing
03 April 2024
The car was booked in for one day to replace the EGR cooler but they could not complete the work in one day as they needed an extra part. I was surprised that there was not a standard pack of components to fit this part.
03 April 2024
I found Paul, Wayne and Alex to be very helpful - all my communications were answered quickly and comprehensively.
01 April 2024
The guys did his best and after offering to phone me a taxi (I had ttyed to pick my car up 9 hours after dropping It off and no one would answer the phone) he eventually understood I wasn't leaving without a car, mine or one of yours.
30 March 2024
Staff very friendly and helpful
19 April 2024
Very helpful and professional staff.