OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
189 ratings and 87 comments received in the last 90 days.
04 May 2025
The team at Marshall even picked a number plate with my initials, they knew I didn't have a huge amount of time to pick up due to childcare so made the process quick and easy.
03 May 2025
We encountered some problems re delivery/pick up but staff were attentive, explained the issues and offered sensible and fair solutions.
02 May 2025
It was made so easy
15 April 2025
Matt Stark was really helpful.
15 April 2025
Everything was really easy and well explained.
05 April 2025
Efficient and on time
04 April 2025
Again from start to finish the process was well organised.
03 April 2025
As above
02 April 2025
Great service
08 May 2025
As my husband was in hospital they very kindly laid on a taxi for me which was really appreciated.
07 May 2025
See above.
06 May 2025
Friendly and welcoming during drop off and pickup.
04 May 2025
Everything fine, no loan car is disappointing
04 May 2025
Very good
03 May 2025
The whole process worked smoothly, and no surprises.
30 April 2025
The service experience was excellent
29 April 2025
Everything got done with minimum fuss
29 April 2025
Very swift service, kept informed as the service was in progress, and advised in advance of a time the vehicle would be ready, on the forecourt as we arrived. Service Advisor dealt with us promptly and efficiently, very friendly Manner
29 April 2025
My experience was excellent from start to finish
10 May 2025
Professional and very helpful