About Your Local BMW Retailer | Marshall Salisbury

01722 626892

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

145 ratings and 71 comments received in the last 90 days.

19 April 2024

Very helpful and professional staff.

07 April 2024

Quick and easy

04 April 2024

Communication and delivery was in time.

03 April 2024

Friendly and attentive and knowledgeable staff

01 April 2024

Great dealership

31 March 2024

All went well

27 March 2024

Friendly warm welcome and comprehensive vehicle knowledge given

12 March 2024

The team exceeded expectations to help me sort paperwork for the new car. Friendly and efficient service across the board.

08 March 2024

Wayne was very helpful as we went through the remaining paperwork

07 March 2024

First class service from everyone involved

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06 March 2024

All very helpful ?? and friendly

04 March 2024

Everything worked very smoothly from initial enquiry to delivery.

04 March 2024

Great service

03 March 2024

All staff were friendly and helpful.

22 February 2024

Amazing customer service

15 April 2024

Service carried out as required. It just took a long time.

10 April 2024

The service was fast, and the rental price was covered by bmw. Very good customer service.

06 April 2024

My car has a damaged Wing Mirror and BMW looked at it during service and said they would let me know the price to repair but have heard nothing

03 April 2024

I found Paul, Wayne and Alex to be very helpful - all my communications were answered quickly and comprehensively.

03 April 2024

The car was booked in for one day to replace the EGR cooler but they could not complete the work in one day as they needed an extra part. I was surprised that there was not a standard pack of components to fit this part.

01 April 2024

The guys did his best and after offering to phone me a taxi (I had ttyed to pick my car up 9 hours after dropping It off and no one would answer the phone) he eventually understood I wasn't leaving without a car, mine or one of yours.

30 March 2024

Staff very friendly and helpful

28 March 2024

My exepreince was everything i woould expect fromBMW professional, efficient and helpful

27 March 2024

Work carried out to a high standard and excellent customer service.

26 March 2024

Everyone I dealt with took ownership of their part of the process & therefore the service & MOT went well.

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26 March 2024

Very friendly team and service. Feel very welcome every time you visit.

26 March 2024

Firstly I must say the service adviser was very helpful during all aspects of the incident. However even he had to battle against the odds trying to get in contact with BMW assist to arrange for my car pickup. Very poor response from BMW assist

25 March 2024

Very satisfied, the Cust exec Tim Baker was prompt on giving frequent updates. Only concern is that unfortunately the team was not able to find any issues after the diagnostic checks, so if the issue re-appears i will need to bring in the car again.

22 March 2024

Car was recovered on Sunday evening. It took a whole week and much chasing by us to get the car back by the following weekend. For a tyre change ! Communication and ownership was weak.

21 March 2024

Great sevice

21 March 2024

just great

19 March 2024

First service for a vehicle purchased in Apr 2022. No faults found.

19 March 2024

All very efficient, MoT completed while I waited in good time.

16 March 2024

Dropped my car off at 0800- in the past I've normally received a video on my car by one of your technicians and this time round I didn't receive any of that. Not sure why not, it was late when I collected my car so I didn't bother asking why not.

14 March 2024

Quick , easy

14 March 2024

As Above

12 March 2024

Result was in accordance with expectations.

11 March 2024

Professional service with real effort to excel

11 March 2024

I was kept waiting four hours, without being told that there would be this wait

10 March 2024

Three for three. Treated so poorly each time. If I had an £80k bmw I'm sure it would be different. The worst service I've ever had from a dealer. It's actually laughable. I refused to pay and you accepted that, but should it come to that? So poor.

10 March 2024

Poor communication between service and parts department. Had to call to follow up what was happening. Very, very disappointing.

10 March 2024

I didnt receive a video.

08 March 2024

Excellent help

07 March 2024

Good comms and excellent service

07 March 2024

My car wasn't cleaned despite being told twice it had been, there was no video health check or updates whilst it was in.

06 March 2024

A very welcoming and polite front desk ladies, the dealership is very clean and well presented with nice coffee, the only downside was no tyre in stock, and the parts person went home early the day I brought my car into the dealership

06 March 2024

very good but reception could be slicker

06 March 2024

As above. Would like this to be looked into please and understand why the Service Advisor hasn't followed up with me and provided what is required?

04 March 2024

We were contacted to say that the car was ready for collection, however the complementary valet had not yet begun and as we were on a tight schedule we had to take the car without it.

04 March 2024

Problem during service rectified immediately. Staff were very helpful.

01 March 2024

My car was fixed first time & with high quality repairs!

01 March 2024

I have to contest the decision not to put my seatbelt repair through as under warranty and also had the wrong brand of tyre fitted to my car.

01 March 2024

Felt like an expensive oil change and wiper wash refill

01 March 2024

Usual quality service

28 February 2024

Overall, the positive aspects far outweigh the minor areas for improvement. I was particularly impressed by the staff's expertise and the overall ambiance of the place. I would certainly recommend Marshall Salisbury to others based on my experience.

27 February 2024

Wheel alignment machine not working

26 February 2024

Friendly helpful staff

25 February 2024

Other than not getting the complimentary valet I was promised, I could not fault the overall experience

22 February 2024

Happy

22 February 2024

Minor MOT issue dealt with very effectively

22 February 2024

Initially, the was confusion as to what I was asking the service desk to assist with. Rather than taking the time to ask / establish what the issue was, the service assistant was rather curt in his response and seemed unwilling to assist.

22 February 2024

Due to staff unable to answer my question about the cost of repair of a rear light.

30 January 2024

I am still waiting for a call back or a reply to my email.

28 January 2024

I do have to tell you that both when booking the MOT I was told how much it cost, and also when collecting the car I was presented with a bill. Both are covered by my service plan.

28 January 2024

They ordered the windscreen very quickly, the work was good and neat but the communication on how it's paid for (insurance company or me) could have been better.

28 January 2024

My experience with the service team was first class

27 January 2024

Routine service but a couple of other issues needed dealing with. Tim negotiated and dealt with this all on my behalf

27 January 2024

Same as above. Great staff and great service

27 January 2024

As previous answer.

27 January 2024

Very quick & efficient

27 January 2024

On time, and friendly as always. Thanks Tim.

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