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First car service and software update required car to be in the garage for 5 hours. I was told a courtesy car was not available despite the fact that the service was booked in 10 days previous. Not impressed!! Car not cleaned as offered.
I wanted a new car, but I felt they did not try hard enough to source what I was looking for so I went elswwhere
When I purchased the car, on a 8k per year agreement, I was offered a two service package but when I mentioned this to the person who booked me in I was told that this was a 36month, 36k service plan and I wouldn't do enough miles to make use of it.
Will be returning paperwork to correct mileage entry on paperwork. Also cost of bleeding brakes was extra despite paying for a 5 year contract. They did explain that only one brake bleed was permitted. I thought the first bleed was to correct a faul
I have a five year service plan which did not cover the work carried out. Furthermore I was advised that my next required service will be chargeable as the car will be over five years old. I was expecting one more service on the plan before November
To arrange the recall was a long protracted effort and many phone calls. Nobody was that bothered Rang after the recall to ask a question but nobody bothered to call back. Terrible. Would expect more. Keen enough to sell the car but wont again.
I only set 3 out of 5, but could not submit. Work was carried out on a fault we didn't know we had - a gearbox oil leak. The squeak we went in for is still present and has been put down as air being forced out of the near side top-mount.
Arrived and checked in with reception 15mins early for appointment. After waiting for over an hour & watching a number of other clients be seen, I returned to reception only to find I had been forgotten. Eventually failed MOT but was too late to fix.
Had to chase BMW UK to get them to repair the worn side bolster through warranty, but it got done in the end and they did a good job with it
Marshall's were very helpful but there was a misunderstanding between BMW and the dealer when my service was booked. This required several phone calls to sort out. Not what I would expect.
Despite a change of owners and staff over many years the reception and service at Salisbury BMW remains at the highest standards.
The dealer was good and we have had good service from the dealership
Due to the fact the I was told the car was ready when I arrived by the receptionist but ending up waiting 45 mins to collect whilst sat in reception.
Very poor service. Initial booking, I turned up and there was no loan car available even though someone had called me the day before to check I was coming in. No apology or offer of recompense for my fuel costs and time especially as I leave in soton
It relates to my complaint as l stated above
In terms of the services undertaken I was happy. The services not undertaken but booked on-line were very disappointing.
They dealt with the problems we presented
I brought my car in for a new tyre as I got a puncture just outside Marshalls. I have tyre insurance which I took out when I purchased the car 2 years ago. It was concluded that the insurance did not cover me even though the tyre tread was legal.
Still waiting for a missing bit to arrive
Very poor customer service at Marshall BMW. They regularly mis-quote/charge. Give false expectation on when the car will be ready and work is not very good quality.
Booking is via a call centre rather than Direct. I found dealing with this rather difficult. Faulty sunroof was not fixed at the time; I have not been contacted to rebook. Adblue was very low bit not topped up
Well, it was simply a service, and as far as I am aware they did it as they were meant to.
Staff are always helpful and polite. It's a nice environment in which to wait for the car.
Efficient execution by the salesman.
The communication was poor for the first of the two weeks my car was in the garage. After I called them a few times, they started getting back to me when they said they would.
Call centre to book unhelpful, not knowledgeable. Service department did not ring to confirm car was ready, even after 2 phone calls still didn't ring back. Actual fault cause from car was recall, suspect caused the other issues and not recall notice
Completely underwhelmed by the apparent lack of interest in the after sales service.
Good service and again the supervisor talks to you.
Good experience with Tom in Service and useful video of visual examination of my car
Excellent local staff
As above - friendly helpful and committed staff towards - I was made to feel important
No adverse matters
Tom dealt with me. Very friendly and got the job done. The car was returned immaculate and a good summary provided of what I needed to do next. I was also helped with a service plan which will over time help reduce overall service costs at intervals.
Always a good experience. Courteous and professional and good time keeping
On the day the car was booked in I waited two and a half hours only to be told the service could not be completed as they did not have an oil filter in stock! I had to return the following day. This time I waited three hours for a simple oil change.
See above - I'm sure that in line with my previous experience no effort will be made to establish the cause of my complaint.
My car was returned late and was left dirty inside - with dirty finger prints all over my leather seats.
Always courteous and put best foot forward even when things are not going to plan.
On top of the statement above, the seats we're filthy as they we're the cream leather& who ever kept getting in & out put no protective cover over the seats,. The boot was filthy, I pride my self on looking after my car & it came back filthy.
Hourly rate £149 + VAT !!! Extraordinary.
Excellent service by Tom O'Grady: everything correct and on time
Car was not valeted as in previous services
My car repair wasn't finished until late pm as garage equipt wasn't working. I was given a loan car after waiting c4 hrs at the dealership, for a repair which I had hoped would be done in c2 hours. I had to return the next day to collect my car.
Advised I would be dropped off and picked up when booking but that was apparently an error by the third party handling the bookings. Was eventually dropped home but had to make my own way back. Service more expensive than expected £100 micro filter?
Luke is good!
Rob Brodie is an asset to this centre and was one of the key reasons we bought our X3 from there, when we could've bought it 40 miles closer.
First class service.
excellent service from Joe Collier
Matt trigger top men great service
I always felt Trevor was focused on my best interests. Keen to do business but no hard sell.
Joe helped me by letting me take a proper test drive, and understanding my needs. He also kept in touch throughout, without being at all pushy.
Great service and very quick.
Joe Collier made me feel at ease and allowed me take my time to decide
I was a very friendly and pleasant experience with all the information upfront
Customer service was key