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Every time from phone booking to dropping off then picking up, the BMW team are very professional in every aspect.
My experience from speaking to the staff on the phone to book the service and seek advice, to arriving to Marshall to get my car services. Everyone was very helpful, polite and professional.
Everything as expected
I was met immediately at the reception. The service and cost was explained. I waited for the survive to be completed which was done in the time expected at the price stated. Very gappy
The technician at Marshall's (Nigel) endeavoured to resolve an issue with a rattling drivers window at its first year health check, and explained what had been undertaken to facilitate its resolution
Fulfilled my expectations
My car was returned to me with my radio out of tune all the sound settings returned to factory and my CD missing!!
Friendly and helpful
Took an age to repair the car. Damaged the paintwork while in their care, didnt repair the paint damage correctly. Released the vehicle in an unsafe condition with petrol fumes entering the cabin.
Does what it says on the tin! However, they were understaffed and had to wait 20 minutes to collect my car.
Service seems okay, but overpriced for what little work was done.
I experienced difficulty in contacting the service reception by phone despite several calls.
Sonya tried hard to make good the failings and a call from John Williams went some way to mitigate the impact of poor administration
As per first answer.
Work was done fine. Had to wait around for 15 minutes before someone came to attend to me. Receptionist should be made aware of staff shortages, etc that cause delays to customers so they can manage customers' expectations.
Polite helpful staff.
Still waiting to hear about the warranty claim for two corroded wheels
Very knowledgeable staff, welcoming environment.
The service itself was good
It would appear that during a road-test following the fitting of tyres a technician is not required to inflate the tyres to the BMW recommended pressures and then to drive the vehicle until the monitoring system confirms accuracy .... unbelievable!!
1. Car was damaged on site during a collection drop off appointment for my 2 nd service . Though it was dealt and repaired , one must understand this is my priced possession . And it really matters 2. Long waiting at lounge for even booked appointme
Extremely knowledgable, helpful and friendly.
It is very difficult to get through to the service section. It required repeated calls, and I did not receive a call back at all. I am still waiting for a response from the Service Manager. Once the car was booked, no issues with service.
Summer wheels fitted
Efficient and polite
As in the previous answer, everything was very good but you pay for this service with a rather inflated price.
The service interval was not reset and as soon as I got my car back it said service due. This is acceptable from a local garage but not from BMW service.
Excellent welcome, clear explanations at all stages, no patronising of a female customer (even when accompanied by a male) everything promised in terms of time for service etc was delivered. Good waiting area. Excellent send off.
Very helpful and accommodating
all done on time
Trevor was great, and made everything very easy.
Carried out very professionally
Once you get to the service center, it is really good - but getting through on the phone without spending ages on hold is still sometimes a bit of a challenge
Great service and fitted me in at short notice.
We've had to retrurn for a further check on a possible gearbox oil leak, which is very inconvenient. But at least the problem was spotted.
The work had been carried out when I called to pick car up, but they had misplaced the keys
Service department very knowledgeable and efficient
I changed my mind about my purchase a few times as I have been going through lengthy cancer treatment, but my Sales rep was very patient and understanding.
Service team went out of their wayto ensure that my car service was completed as quickly as possible , during the period of most inclement weather in the Soith West, recently experienced!
good service buy staff
My MOT revealed I needed a new tyre- having a tyre package, I was told this WAS covered. I got a call 3 days later, when I expected to collect my car, to say this had been disputed and was now chargeable. You should have honoured your word.
The service required two visits.
Very friendly staff
Good, efficient customer service from Richard Burton who ensured that my car was ready at my requested time despite the 'service booking agency' giving me wrong information. I was NOT impressed by the way that this agency handled my booking.
Marshall have now agreed to refit the trim for me in the boot, due to the unnecessary inconvenience I was put to. They have also refunded the cost of the bulb. When the trim is successfully refitted I will review this marking.
On time; car cleaned; helpful staff in the midst of renovations.
All fine with the car, and actual cost slightly lower than quoted
they were. very. efficient &. quick.
It all went very well and they did a good job on the car.
as above , thanks for the coffee
Work carried out on time and car cleaned
Almost impossible to speak with anyone at service on the phone. Always told will get a call back but never do. However it was convenient enough for me to drive round and ask to speak with someone and then I was delt with very quickly.
Very satisfied. Nothing was too much trouble for the staff from when I arrived until I left.
Just Ok. Thanks
Everything went smoothly
kept in touch and regularly updated.Everything was fully explained and all questions answered.If there was something that I did not understand or asked then it was quickly and confidently sorted.
Sam dealt with all matters quickly and efficiently no matter what challenges came along
No issues at time of collection, the car was in pristine condition and the sales representative was very helpful.
Loved where the car was to collect It felt like a really special experience Never had this with a car before
Sam bliss, explained everything thoughaly and found the best deal to suit my needs
Very happy with the new car and service provided
The purchase was arranged with little fuss and the vehicle was presented inside and as we have not had a BMW before all the controls were explained to me and then my wife, we were provided with the right level of assistance on delivery.
Me and my wife were very well looked after
The whole is experience is smooth and first class
The who process has been made very easy for me and all appointments have been kept and all deadlines met.
Lovely sales rep who couldnt do enough.
Again friendly staff and a happy atmosphere.
All staff very polite and always helpful.
Robert Brodie our sales person was very helpful, keeping us up to date with emails and calls but not pushy. No hassles and very informative.
Friendly customer service- was kept informed at every stage of car build.A friendly & relaxed atmosphere at Marshall.Was well accommodated with time of pickup- had to alter due to snow!
Great personal service
I rang Robert Brodie at Marshall Salisbury on the Monday as I received an email regarding the M2. I agreed the deal & picked up the car on the Saturday. Rob was excellent throughout the week keeping me updated at all times.
helpful, efficient, understanding- great service!