No news found with your current search criteria.
Everything was handled efficiently.
The front of showroom staff just don't seem to care, however technician helpful
Good service and communication
See previous comment
The team are professional and very helpful. The only negative aspect of the service is inability to talk to one of the service department on the telephone and their tendency to not return calls
Exceptional service provided
Tom on service was very helpful, and sorted out a replacement tyre and got me back on the road in under 2 hours. Really appreciated his help, didn't make a drama out of a crisis
From start to finish everything is so easy, very efficient service.
The car was recovered & delivered to Marshall Salisbury on the Tuesday. Come mid afternoon on the Thursday I had still heard nothing, if the car had arrived, what the problem was, how long it was going to be etc.... No communication whatsoever!
Dropped my car in for a repair with 350 miles in the tank collected the car with 210 miles and mileage reset
Like I said, nothing seems too much trouble fit the staff. Very polite, kind and understanding.
Always happy to help. Only problem i had is they sometimes have a long waiting list when my car got recall if I wanted a courtesy car off themI would have to wait week for my car to get fixed even tho they recalled it
Great customer service on the day but had tried to book in person for the service a few weeks earlier and was left in the waiting area for almost half an hour without an update; the car was also registered to another customer.
As above - the customer service was non existent
I as satisfied
It's a pleasant environment to be in, coffee in hand. Sometimes the work doesn't take very long, giving me not enough time to finish my coffee. I would drop you a star for this, but I'm not that petulant.
Very efficient and friendly staff who listen to what you have to say and pay attention to the detail
The team are friendly and professional. Nothing is too much trouble.
I would have been completely satisfied with a better selection of biscuits.
From pickup to delivery, the guys from Marshall always go above and beyond
Every time from phone booking to dropping off then picking up, the BMW team are very professional in every aspect.
I was met immediately at the reception. The service and cost was explained. I waited for the survive to be completed which was done in the time expected at the price stated. Very gappy
Everything as expected
My experience from speaking to the staff on the phone to book the service and seek advice, to arriving to Marshall to get my car services. Everyone was very helpful, polite and professional.
The technician at Marshall's (Nigel) endeavoured to resolve an issue with a rattling drivers window at its first year health check, and explained what had been undertaken to facilitate its resolution
Friendly and helpful
Fulfilled my expectations
Does what it says on the tin! However, they were understaffed and had to wait 20 minutes to collect my car.
Service seems okay, but overpriced for what little work was done.
I experienced difficulty in contacting the service reception by phone despite several calls.
Sonya tried hard to make good the failings and a call from John Williams went some way to mitigate the impact of poor administration
As per first answer.
Work was done fine. Had to wait around for 15 minutes before someone came to attend to me. Receptionist should be made aware of staff shortages, etc that cause delays to customers so they can manage customers' expectations.
Still waiting to hear about the warranty claim for two corroded wheels
Polite helpful staff.
The service itself was good
Very knowledgeable staff, welcoming environment.
It would appear that during a road-test following the fitting of tyres a technician is not required to inflate the tyres to the BMW recommended pressures and then to drive the vehicle until the monitoring system confirms accuracy .... unbelievable!!
Extremely knowledgable, helpful and friendly.
1. Car was damaged on site during a collection drop off appointment for my 2 nd service . Though it was dealt and repaired , one must understand this is my priced possession . And it really matters 2. Long waiting at lounge for even booked appointme
It is very difficult to get through to the service section. It required repeated calls, and I did not receive a call back at all. I am still waiting for a response from the Service Manager. Once the car was booked, no issues with service.
Again I cant thank Trevor enough, This man is an absolute godsend to the bmws name, My little boy was happy to sit in the I8 for the whole of our appointment, the coffee machine is lush, the receptionist infact all the staff I encountered were polite
Everything was taken car of and there were no deviations from the proposed pick and handling of the vehicle. Joe Collier was very professional and dealt with all my concerns as they arose
see earlier comments
It arrived earlier than expected and salesman kept me fully informed.
They brought an offer to my attention which meant that I could change my previous BMW car quickly and efficiently. the staff are very friendly and know their products. I always feel treated fairly and honestly by the team. Joe Collier was great
Everything went smoothly
kept in touch and regularly updated.Everything was fully explained and all questions answered.If there was something that I did not understand or asked then it was quickly and confidently sorted.
Sam dealt with all matters quickly and efficiently no matter what challenges came along
Loved where the car was to collect It felt like a really special experience Never had this with a car before
No issues at time of collection, the car was in pristine condition and the sales representative was very helpful.
Sam bliss, explained everything thoughaly and found the best deal to suit my needs
Very happy with the new car and service provided